Privacy Policy
At Exterior Design Solutions, we’re committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, exteriordesignsolution.com, or use our services.
By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or services.
What Information Do We Collect?
Personal Information
This includes information that can directly identify you, such as:
- Contact Information: Your name, email address, phone number, and physical address when you request a quote, schedule a service, or contact us through our website.
- Project Details: Information about your home improvement needs, like descriptions of roofing issues, window preferences, or siding projects.
- Payment Information: If you make payments directly through our website (though this is less common for contractors, if you do, state it here).
- Communications: Records of your correspondence with us, including emails, calls, and messages.
Non-Personal Information
- Usage Data: Information about how you interact with our website, such as the pages you visit, the time spent on those pages, clicks, and navigation paths.
- Device Information: Details about the device you use to access our site, including your IP address, browser type, operating system, and unique device identifiers.
- Location Data: General location derived from your IP address.
How Do We Collect Your Information?
We collect information in a few ways:
- Directly From You: When you fill out forms on our website (like “Request a Quote”), call us, email us, or interact with us directly.
- Automatically Through Technology: As you navigate our website, we use technologies like cookies, log files, and analytics tools (such as Google Analytics) to gather usage and device information.
How Do We Use Your Information?
We use the information we collect for various purposes, including:
- Providing Services: To schedule estimates, provide quotes, communicate about your projects, and complete home repair and installation services.
- Communication: To respond to your inquiries, send you service updates, promotional offers, and newsletters (if you’ve opted in).
- Improving Our Website and Services: To understand how users interact with our site, troubleshoot issues, and enhance our website’s functionality and content.
- Marketing and Advertising: To show you relevant ads and promotions for our services.
- Internal Operations: For record-keeping, billing, administrative purposes, and analyzing business performance.
- Security: To detect and prevent fraud, unauthorized access, and other malicious activities.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Do We Share Your Information?
We respect your privacy and do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. However, we may share your information in the following circumstances:
- Service Providers: We may share data with trusted third-party vendors and service providers who perform functions on our behalf, such as website hosting, analytics, marketing services, payment processing, or customer relationship management. These providers are bound by confidentiality agreements and are only allowed to use your information to provide the services we’ve requested.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when we have your express consent to do so.
Data Security
We implement reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Your Privacy Rights
Depending on where you reside, you may have certain rights regarding your personal information, including:
- Access: The right to request copies of your personal data we hold.
- Correction: The right to request that we correct any information you believe is inaccurate or incomplete.
- Deletion: The right to request that we erase your personal data under certain conditions.
- Opt-Out: The right to opt-out of receiving marketing communications from us. You can usually do this by clicking the “unsubscribe” link in our emails.
To exercise any of these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our website uses “cookies” and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use them to:
- Remember your preferences.
- Analyze website traffic and usage patterns.
- Personalize content and advertisements.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.
Children's Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our records.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.